Order Management

Every order tracked, every buyer located.

Real-time orders, exact buyer location for rider drop-off, status updates and a complete order history per customer.

What’s included

Capabilities

Real-time order tracking

Buyer exact location

Order status updates

Customer order history

Email & SMS notifications

Printable orders

Where it shines

Use cases

Same-day Nairobi delivery

Multi-city expansion

VIP customer programs

Returns management

Why it matters

The business benefit.

Cut delivery failures

Exact buyer location (pin-drop, not just an estimate) eliminates the 'I can't find the house' calls that waste rider time and cost you redelivery fees.

Less customer service load

Automated SMS and email status updates answer 'where is my order?' before the customer asks.

Repeat-customer intelligence

Full order history per customer powers personalized upsells and VIP treatment that drive loyalty.

Faster fulfilment

Printable picking sheets and clean order views let your team pack faster and ship same-day.

Want this live in your store?

It's already part of every SwiteFashion build — configured for your brand, your stock and your customers.

Book a build

Keep exploring

More features

Product Management

Unlimited products, real variant logic.

Payments

Card, M-Pesa, Till, Airtel — every Kenyan wallet.

Settlements

Money in the account you actually use.

Shipping

Delivery rules that protect your margin.

SwiteFashion

Fashion-first commerce infrastructure. We design, build and operate the online store your fashion brand deserves.

Let's sell fashion.

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About

Contact

hello@new.switefashion.com

+1 (000) 000-0000

Fashion commerce, crafted.